I build and run the programs that catch adversaries.

I work across security operations, automation, and threat hunting. At Pacific Watch, I lead SOC development in an Azure cyber range, connecting detection tools with the workflows and guidance analysts need to investigate.

Hello there,

I’m Jenna Frank

A little about me

Before cybersecurity, I helped launch farming operations in East Africa, coordinated nonprofit projects in Uganda, directed a trade school and owned a salon. Across those roles, I built training programs, led teams, and learned how to turn complicated work into processes people could follow.

I bring that experience into security: investigating the technical details, building the workflow, and helping the next person pick up where I left off.

Featured Projects

Pacific Watch SOC

Security Operations & Automation

Led the operational development of an advisory SOC in an Azure cyber range. Built the Microsoft Sentinel–Logic Apps–Jira case pipeline and designed analyst workflows, escalation procedures, and shift handoffs. Following a 316-case queue flood, introduced stronger detection-release requirements to protect analyst capacity.

Microsoft Sentinel · Azure Logic Apps · Jira · KQL

Explore the SOC →

Healthcare Honeynet

Deception Engineering & Threat Research

Built a two-node Azure honeynet that imitates an HR software provider and a hospital records system. Combined fourteen lure services with session logging, threat-intelligence enrichment, and a unified dashboard for investigating activity across both nodes, including potential lateral movement.

Python · Docker · Azure · MITRE ATT&CK

Explore the honeynet →

Meridian Patient Portal Intrusion

Threat Hunting & Detection Development

Reconstructed a Linux intrusion from a web application flaw through credential theft, root access, and a surviving backdoor. Correlated eight log sources to challenge misleading “blocked exfiltration” alerts. Produced twelve KQL detection rules, validating one against the hunt data and documenting the others as proposals.

Microsoft Sentinel · KQL · Linux · MITRE ATT&CK

Read the investigation →

Security Operations Manager

Log(N) Pacific | Remote | Apr 2026 – Present

Lead the operations and continuous improvement of a live, Azure-based Security Operations Center (SOC) within a cybersecurity training program. Helped take the SOC from concept through development, deployment, and active operations, coordinating cross-functional technical teams and ongoing platform improvements.

Lead approximately 42 contributors and nine team leads across security operations, detection engineering, threat intelligence, infrastructure, and incident management.
Directed the SOC buildout, including operational workflows, team structure, analyst onboarding, escalation procedures, and quality assurance.
Established incident investigation and case management workflows using Microsoft Sentinel, Microsoft Defender, and Jira.
Lead a second-generation SOC workflow redesign, implementing and testing DFIR-IRIS as an open-source alternative to Jira to reduce licensing expenses and improve operational capabilities.
Delivered 27+ live KQL detection rules mapped to MITRE ATT&CK, each paired with an analyst playbook.
Coordinate technical testing, stakeholder feedback, implementation priorities, and operational readiness for the new case management platform.
Oversee ongoing SOC operations, cross-functional collaboration, process improvement, and analyst development.Core
Competencies: Cybersecurity Program Management | Security Operations Management | Technical Project Management | Cross-Functional Leadership | Incident Management | Change Management | Process Improvement | Stakeholder Management

A behind-the-scenes look at PacificWatch: selected architecture, automation, detection-engineering, case-management, and analyst-enablement work from the Security Operations Center I designed and lead.

Designed the end-to-end architecture connecting Microsoft Defender, Sentinel, Azure Logic Apps, Key Vault, Jira, and analyst investigation.

Structured client-tagged monitoring across four environments and approximately 300 endpoints.

Validated MITRE ATT&CK-aligned detections and examined the resulting incidents in Microsoft Defender XDR.

Built the case-management workflow used to triage, assign, promote, and track security alerts.

Created role-specific guidance that helps developing analysts investigate consistently and escalate safely.

Paired detection rules with plain-language playbooks covering alert context, evidence collection, and escalation decisions.

IT Team Lead & Digital Solutions Ambassador (Cybersecurity and AI)

MKTG | January 2024 - March 2026

As IT Team Lead and Digital Solutions Ambassador, I led technology adoption and security education across Walmart locations, helping customers and associates get comfortable with new digital tools and safer online habits. My role combined hands-on technical support, team leadership, training, and clear communication.

What I did:

Technology adoption: Drove adoption of new digital and AI-enabled tools across roughly 10 Walmart stores, assisting about five people per working day and translating technical concepts into plain language.
Security awareness training: Trained roughly 30 staff and several hundred customers on multifactor authentication, password hygiene, account protection, QR-code awareness, and safer mobile-app use.
Consultative discovery: Read customer needs and hesitations through consultative conversation, then tailored demonstrations to the features that mattered most to each person.
Leadership & training: Directed a team of associates in executing events, keeping them knowledgeable, prepared, and focused on excellent customer support.
Feedback & reporting: Gathered and analyzed customer feedback to identify patterns and recommend process improvements.

Owner & Operations Manager

Well Beauty Studio | 2017-2023

Part owner and operations manager from 2017 to 2020, then full owner through 2023, of a 17-member studio. I ran the business end to end: P&L, operations, staffing, technology, client relationships, and a rigorously designed training program.

Built training curricula from scratch and oversaw hiring, onboarding, and continuing education, setting an unusually high bar for how consistently the team was trained and developed.

Sustained 93% client retention over six years and grew revenue 150% in a single year through business development and account growth.
Led three end-to-end SaaS implementations (scheduling, point-of-sale/reception, and client-management systems), owning requirements, vendor evaluation, data migration, rollout, and adoption.
Ran a low-toxicity- green beauty operation: researched and vetted every product for the lowest possible toxicity, and formulated and handmade many products in house, owning the sourcing and quality standard end to end.
Managed vendor selection, purchasing, and inventory, and built repeatable operating procedures and documentation.

Director

Academy of Hair Design | 2014-2017

I led educational operations for a trade school serving students, instructors, and administrative staff.

Oversaw day-to-day operations, curriculum and policy development, and student performance, resulting in accreditation with AACS for the Department of Education.

Managed a team of educators.
Developed and standardized policies, procedures, and training materials to improve consistency and educational outcomes.
Delivered classroom instruction and hands-on training to groups of 80+ students.
Implemented technology-integration initiatives, including educational software and digital learning tools, to enhance educational processes.

Operations & Project Manager

Love Does, Gulu, Uganda | 2012 - 2014

I coordinated cross-functional projects and operational initiatives for an international nonprofit based in Gulu, Uganda, working across U.S. and Uganda time zones.

Oversaw the construction of three campus buildings,
Developed and implemented the Launch program, providing scholarship funding for 30 high school graduates per year to attend university.
Accumulated 270 scholarships, expanding educational opportunities.
Managed Safe Houses in Kyambogo and Bukoto, providing holistic care and protection to 27 girls each year.
Developed processes, documentation, and workflows, and delivered technology training to staff and volunteers.

Director in Training

Prime Harvest, Siaya, Kenya | 2011 - 2012

I was brought in to help launch large-scale industrial farming operations in emerging agricultural markets, starting in an assistant-director role and learning the entire operation from the ground up.

Rotated through every department of the farm to master end-to-end operations, from field production through processing and logistics.

Built a one-year training curriculum documenting the farm's full set of processes and operating standards.
Trained a cohort of 100+ agronomy graduates who would go on to lead operations at the organization's next site, a planned 75,000-acre farm in Nigeria.
Coordinated communications across staff, trainees, and stakeholders.

Director of Spero Aspire

The Spero Project, Oklahoma | Oklahoma · circa 2009–2015

I created and directed Marked, a conference for marginalized women and children built on a simple idea: that people marked by poverty, pain, and suffering could instead be marked with hope. I hand-selected and vetted every participating nonprofit, each with a local Oklahoma connection, so attendees could give and volunteer with confidence.

Curated and vetted dozens of nonprofits, pairing keynote speakers on hard issues (harsh sentencing in Oklahoma, human trafficking) with organizations working directly on them, so education and action sat side by side.
Built a pipeline connecting attendees who wanted to help with vetted, locally-connected organizations to support.
Designed and delivered a week-long training program for the selected nonprofits, covering mental health, finances, and organizational growth, strengthening them beyond the event itself.
Oversaw speakers, vendors, volunteers, and full event coordination.

Hairstylist

Duncan Brother Salon, Oklahoma

Delivered hair cutting, coloring, and styling for a diverse clientele.
Built a loyal personal clientele through trust, consistency, and attentive service.
Stayed current on industry trends and techniques through ongoing training and workshops.