JennaFrank.co

Seeking to make a career shift within the networking and cybersecurity realm. Looking to gain valuable skills with a dynamic team. Participate in network monitoring, security protocols, and incident response. Ready to engage in hands-on tasks and learning opportunities to build a foundation in both Networking and Cybersecurity. I am currently pursuing a BS in Cybersecurity, with a passion for problem-solving and analytical thinking.

Hello there,

I’m Jenna Frank

From the swamps of East Africa to a clean beauty educator in Oklahoma, I've undergone a diverse and transformative journey. Today, I stand as a results-driven professional with a distinctive combination of executive leadership and a versatile background in project management, customer service, operations, and education. My expertise lies in spearheading strategic initiatives, implementing impactful training programs, and overseeing complex projects.

My career has been marked by a commitment to making a positive impact. Fortunate to possess a trade skill that has sustained me through various humanitarian efforts, I am now channeling all my focus into the realm of cybersecurity. From empowering entrepreneurs to elevating security—motivated and driven—my goal is to contribute to making this world a more secure space.

IT Team Lead & Digital Solutions Ambassador

MKTG | January 2024 -

Overview: As an IT Team Lead & Digital Solutions Ambassador, I spearhead initiatives at Walmart locations, representing Walmart, to enhance customer engagement through technological empowerment. My role centers around educating consumers on leveraging the Walmart app and its upgraded services, fostering digital literacy, and improving the overall shopping experience. My responsibilities combine technical expertise with leadership and communication.

Key Responsibilities:

Technical Support: Offer real-time technical assistance to customers and team members, solving problems and facilitating a seamless integration of digital solutions into daily routines.
Leadership & Training: Direct a team of associates in executing events, ensuring they are knowledgeable, motivated, and prepared to deliver exceptional customer assistance.
Digital Advocacy: Champion the use of the Walmart app, demonstrating its features and benefits to enhance customers’ shopping experiences, while promoting the adoption of new, upgraded services.
Customer Engagement: Employ social engineering skills to understand customer needs and resistance points, tailoring demonstrations to showcase relevant app features effectively.
Feedback Analysis & Reporting: Collect and analyze customer feedback on the app’s functionality and service offerings, providing insightful reports to MKTG and Walmart for continuous improvement.
Brand Representation: Act as a brand ambassador for Walmart, embodying the company’s values and technological forward-thinking in every customer interaction.

CEO/ Managing Partner

Well Beauty Studio | 2020-2024 / 2017-2020

Spearheaded overall business strategy and streamlined operational processes.

Implemented training programs to enhance staff skills.
Oversaw salon operations.
Developed and implemented innovative marketing campaigns,
Managed inventory and supply chain.

Director

Academy of Hair Design | 2014-2017 | 2005-2011 (Educator)

Oversaw day-to-day operations, curriculum and policy development, and student performance, resulting in accreditation with AACS for the Department of Education.

Managed a team of educators.
Implemented technology integration initiatives to enhance educational processes.

Program Manager

Love Does, Gulu, Uganda | 2012 - 2014

Oversaw the construction of three campus buildings,

Developed and implemented the Launch program, providing scholarship funding for 30 high school graduates per year to attend university.
Successfully accumulated 270 scholarships, fostering educational opportunities.
Managed Safe Houses in Kyambogo and Bukoto, providing holistic care and protection to 27 girls each year.

Director in Training

Prime Harvest, Siaya, Kenya | 2011 - 2012

Operations Learning

Establishment of Training Facility
Communications

Director of Spero Aspire

The Spero Project, Oklahoma | 2009 - 2015

Created Conference: Marked

Oversaw speakers, vendors, event coordination, and volunteers for the Marked conference.
Networked dozens of nonprofits, fostering collaboration to provide services and trainings.
Designed and executed a comprehensive conference promoting holistic growth, encompassing mental health, financial literacy, volunteer recruitment, and encouraging actionable change.

Hairstylist

Duncan Brother Salon, Oklahoma | 2004 - 2006, 2011, 2024

Demonstrated expertise in hair cutting, coloring, and styling for a diverse clientele.
Built and maintained strong client relationships, achieving a 93% client retention rate.
Stayed updated on industry trends and techniques through regular training and workshops.